Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
ORIGEN ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using ORIGEN, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not access or use our services.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, password
- Make a purchase: Billing address, shipping address, payment information
- Subscribe to our newsletter: Email address
- Contact us: Name, email, message content
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent, clicks, referral sources
- Cookies: Small data files stored on your device (see Cookies section)
Information from Third Parties
We may receive information from:
- Payment processors: Transaction confirmation and fraud prevention data
- Fulfillment partners (Prodigi): Order production and shipping status
- Analytics providers: Aggregated usage statistics
3. How We Use Your Information
We use the information we collect to:
- Process orders: Fulfill purchases, arrange production and shipping
- Communicate with you: Order confirmations, shipping updates, customer support
- Improve our service: Analyze usage patterns, fix bugs, develop new features
- Send marketing: Newsletters, promotions, new artist announcements (with your consent)
- Prevent fraud: Detect and prevent fraudulent transactions and abuse
- Legal compliance: Comply with applicable laws and regulations
4. Payment Information
We do not store your complete payment card information. Payment processing is handled by secure third-party payment processors that comply with PCI-DSS standards.
We may store the last four digits of your card and expiration date for reference purposes and to facilitate future purchases (if you consent).
5. How We Share Your Information
We may share your information with:
Service Providers
- Prodigi: Our fulfillment partner receives shipping information to produce and deliver your order
- Payment processors: To process transactions securely
- Email service providers: To send order confirmations and newsletters
- Analytics providers: To understand website usage (anonymized data)
- Hosting providers: To store and serve website content
Artists
We may share aggregated, anonymized information with artists about sales and engagement with their work. We do not share personally identifiable customer information.
Legal Requirements
We may disclose your information if required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or illegal activity
- Protect the safety of users or the public
Business Transfers
If ORIGEN is acquired or merged with another company, your information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our service.
Types of Cookies We Use
- Essential cookies: Required for the website to function (login, shopping cart)
- Preference cookies: Remember your settings (theme preference, language)
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Track visits across websites to provide relevant ads
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax, accounting, warranty)
- Resolve disputes and enforce agreements
Order and payment information is retained for 7 years for accounting and legal purposes. Account information is retained until you request deletion.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security assessments
- Access controls and authentication
- Secure payment processing through PCI-DSS compliant providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of the personal information we hold about you in a portable format.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal retention requirements).
Opt-Out
Unsubscribe from marketing emails at any time using the unsubscribe link in emails or by contacting us.
Data Processing Objection
Object to certain processing of your personal information.
Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
To exercise these rights, contact us at privacy@origen.art. We will respond within 30 days.
10. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to lodge a complaint with a supervisory authority
- Right to data portability
- Right to restriction of processing
Our legal basis for processing your data includes:
- Contract performance: To fulfill orders and provide services
- Consent: For marketing communications and optional features
- Legitimate interests: To improve our services and prevent fraud
- Legal obligations: To comply with applicable laws
11. CCPA Compliance (California Users)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt-out of the sale of your personal information
- Non-discrimination for exercising your privacy rights
Note: We do not sell your personal information to third parties.
12. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Partners certified under recognized frameworks
- Adequate protection as determined by applicable law
14. Third-Party Links
Our website may contain links to third-party websites (artist websites, social media, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page with an updated "Last updated" date
- Sending an email notification (for material changes)
Your continued use of the service after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@origen.art
General inquiries: hello@origen.art
Your Privacy Matters
We are committed to protecting your privacy and handling your data responsibly. If you have any concerns or questions, please don't hesitate to reach out.